Customer Service Specialist

5 days ago


Tebrau, Malaysia DSV Solutions Full time

**JOB SUMMARY**:

- The trucking planner is assist in daily operation of transport service as requested by customer and internal team (Trucking/Air freight/Sea Freight/Warehouse).
- Responsible to liaise with contractors to supply truck to internal team, to ensure the efficiency and effectiveness of the trucking service to meet customer satisfaction.
- Understand customer requirement and ensure the smooth facilitation of processing of customer’s shipment within Standard Operating Procedure (SOPs) and timeframes.
- Report to HOD for any discrepancy or issue.

**RESPONSIBILITIES**:

- Arrange trucking for all inbound / outbound / domestic activity.
- Promptly reply customer and internal team (Trucking/Air freight/Sea Freight/ Warehouse) when receive new order.
- Ensure all booking information is complete inclusive of pick up / deliver address, type of truck, collection timing, quantity, weight and dimension.
- To liaise with internal departments and contractors to facilitate transportation services as per customer expectations.
- Negotiate with contractor the rate if needed.
- Work cohesively with colleagues and provide assistance to team when required.
- Update internal team member the status of shipment.
- Proactively to resolve issues with operations team.
- Expedites all critical orders with internal department and subcontract vendors.
- Ensure on time delivery of customer's orders.

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

COVID-19 considerations:
Fully vaccinated

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- English (required)



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