Game Customer Service Representative

2 days ago

Kuala Lumpur, Malaysia TWO95 International, Inc Full time

We are hiring "Game Customer Service Representative" 1. Previous experience in a customer service role, preferably in the gaming industry. 2. Excellent writing and verbal communication skills in English. 3. Strong problem-solving skills and the ability to think critically in a fast-paced environment. 4. Empathy and patience when dealing with player concerns or frustrations. 5. Basic technical knowledge and proficiency in using customer support tools and software. 6. Ability to work independently and collaboratively as part of a team. 7. Flexibility to work shifts, including weekends and holidays, is required as a night shift agent of 24/7 support. 8. Passion for gaming and an understanding of online gaming culture and trends. 1. Fluent in English and able to communicate in basic Mandarin; Malaysian Chinese preferred. 2. SPM and above. 3. Available to start as soon as possible. 4. At least one year of customer-service experience is required—ideally at a gaming company, but other industries are acceptable if the role involved querying back-end data such as user metrics and revenue reports. 【Work Location】： Work from home, the company will supply a business-grade laptop [Working hours+shifts] Working Hours During & After Training Training period(onboard training: 1~2month) - Days: Monday - Friday - Time: [09:00-18:00] - Weekend: Saturday & Sunday off After training (permanent schedule) - 5 working days followed by 2 days off (rolling roster). - Exact days off will be assigned based on business needs and team roster. Shifts Working hours Break hours Day shift 7am-4pm 12pm-1pm Night shift(1) 3pm-0am 6pm-7pm Night shift(2) 11pm-8am 3am-4am Whatsapp : 01124287532 **Job Type**: Permanent Pay: RM4,000.00 - RM5,000.00 per month **Benefits**: - Work from home **Language**: - Mandarin (required) - English (required)

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