Booking Fulfilment Specialist

5 days ago

Kuala Lumpur, Malaysia Klook Full time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge Join us today
**What You'll Do**:

- Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures
- Identifies and escalates difficult and complex issues to senior team members
- Maintains a positive, empathetic and professional attitude towards customers and merchants
- Liaises with internal departments and external merchants to fulfil booking amendments and refunds
- Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system
- Keeps updated with company procedures and processes
- Shares merchant feedback with relevant departments for further improvements
**What You'll Need**:

- SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above'
- Fresh graduates are encouraged to apply
- Proficient in **both Chinese Mandarin and English **(both verbal and written) as you will be handling merchants from China
- Previous experience in customer service is an added advantage
- Able to work shifts (including weekends, public holidays, overnight)
- Possess a problem-solving mindset to proactively find solutions for booking-related issues
- Strong written and verbal communication skills to communicate clearly and effectively with internal and external stakeholders
- Good team player to work collaboratively in a team environment
- Keen attention to detail in completing tasks accurately and thoroughly
- Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs._
- Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter ('Agency'). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes._
- An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing._

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