Professional Services Consultant

2 days ago

Mid Valley City, Malaysia Kofax Full time

**Job Purpose**

**Key Responsibilities**

The Professional Services Consultant must be able to:

- Deliver Tungsten Automation Corporation solutions to customer based on requirements document
- Provide technical leadership to customer on the Tungsten Automation Corporation solution as configured to the customer’s requirements
- Work closely with project manager to keep projects on schedule and within budget
- Work independently in developing a solution per the customer’s requirements
- Document all customer-specific configuration
- Install Tungsten Automation Corporation configuration in customer environments when not implementing cloud / SaaS solutions.

**Required Skills**:
**Skills and Knowledge Required**
- Strong written communication, clear verbal communication and presentation skills to enable interactions with a global employee and customer base
- Consultative communications style, effective listener
- Work collaboratively with team members, understand team objectives and help team meet these objectives
- Understand customer’s goals and objectives
- Adhere to established work schedule and plans
- Demonstrate attention to detail
- Demonstrate strong listening skills, asking questions to clarify for understanding
- The ability to develop and manage multiple projects and project teams simultaneously while remaining detail-oriental
- Strong technical, analytical, and problem-solving/troubleshooting skill.
- Understanding of software development, architecture and customization

Familiarity with Enterprise Application Services.
- SQL Server based skills; in areas such as MS SQL Server architecture, design, and tuning
- Experience writing scripts using SQL, PL/SQL, and ASP.NET programming language.
- Ability to understand the functional design and technical project requirements
- Working knowledge of one of the following domain: AP, AR, Payroll, HR, etc. workflow, BPR and/or SAP
- Escalate support issues with appropriate internal resources when necessary
- Transfer/share technical knowledge to others team members
- Accurately and professionally document all work
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio)
- Ability to work alternative shift and client hours when necessary
- Ability to travel to customer project locations as needed

Required Experience
**Qualifications**
- Experience with Tungsten Automation Corporation products or equivalent products from both a functional and technical perspective
- Bachelor’s Degree or equivalent in Computer Science, Information Systems or related specialization.
- 3+ years’ experience in the field or a related area preferred
- Must have excellent communication skills, strong organizational abilities and a high degree of attention to detail.
- Consultative communications style, effective listener
- Good presentation and organization skills
- Ability to collect and document business requirements, technical requirements and process flows

**_ Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets_

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