Customer Service

2 days ago


Johor Bahru, Malaysia NIMMIESE PASTRY CAFE SDN BHD Full time

**Responsibilities and Duties**
- Understanding customer needs and queries by listening attentively and asking the right questions.
- Providing prompt, courteous, and effective responses to customer inquiries or complaints.
- Building and maintaining positive relationships with customers.
- Offering solutions to resolve customer issues or complaints effectively, possibly involving product/service troubleshooting.
- Providing feedback to management regarding service failures or customer concerns.
- Participating in team meetings and training.

**Key Skills and Qualities**:

- Excellent communication and interpersonal skills.
- Patience, empathy, and the ability to manage stress.
- Strong problem-solving and decision-making abilities.
- Attention to detail and adaptability to different customer situations.
- Ability to work in a team and handle multiple tasks simultaneously.

**Salary**: From RM2,000.00 per month

**Benefits**:

- Meal provided

Schedule:

- Day shift
- Monday to Friday
- Weekend jobs

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)
- Bahasa (required)


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