Housekeeping Supervisor

4 days ago

Kuala Kangsar, Malaysia Casuarina @ Kuala Kangsar Full time

**Job Purpose**

To supervise, coordinate, and inspect all guest room cleaning operations to ensure rooms meet hotel cleanliness standards, are well-maintained, and ready on time for guest arrivals. Responsible for monitoring room attendants, maintaining quality, and ensuring guest satisfaction.

**Key Responsibilities**

**1. Room Operations Management**
- Supervise daily activities of room attendants.
- Ensure all guestrooms are cleaned according to hotel standards.
- Conduct detailed inspections of rooms before check-in (cleanliness, amenities, linen quality, maintenance).
- Assign daily work lists, sections, and room quotas to room attendants.
- Ensure timely room turnover to support Front Office operations.

**2. Quality Control**
- Check room readiness: linen, bathroom cleanliness, amenities, furniture condition, lighting, and safety features.
- Report maintenance issues and follow up to ensure resolution.
- Ensure rooms for VIP guests are cleaned and set up according to special requirements.

**3. Staff Coordination & Training**
- Conduct daily briefings for room attendants.
- Provide on-the-job training for new staff (cleaning sequence, bed-making, chemical use).
- Monitor staff performance and provide coaching when needed.
- Ensure grooming standards and discipline are maintained.

**4. Inventory & Amenities Management**
- Monitor room cleaning supplies, linen, and amenities levels.
- Ensure efficient and proper usage of chemicals and equipment.
- Report shortages and submit requisitions for replenishment.

**5. Guest Service**
- Respond promptly to guest requests related to rooms (extra amenities, cleaning touch-up, turn-down service).
- Handle guest complaints regarding room cleanliness or condition professionally.
- Communicate with Front Office regarding room status and urgent guest needs.

**6. Safety, Hygiene & Compliance**
- Ensure compliance with hotel safety, sanitation, and hygiene standards.
- Train team on chemical handling, equipment safety, and emergency procedures.
- Report hazards and ensure safe working practices at all times.

**7. Administration & Reporting**
- Update room status in the housekeeping system (e.g., dirty, clean, inspected, out-of-order).
- Maintain daily reports: room inspection checklist, lost & found logs, shift report.
- Coordinate with Laundry regarding linen supply and replacement.

**Job Requirements**
- Minimum 1-2 years experience in hotel housekeeping, preferably as a senior room attendant or supervisor.
- Strong leadership and communication skills.
- Knowledge of room cleaning procedures, bed-making standards, and chemical usage.
- Ability to work in shifts, weekends, and public holidays.
- Good physical stamina and attention to detail.

**What we offer**
- Competitive salary package
- Comprehensive medical, including panel clinics, medical insurance, GTL & GPA
- Opportunities for career growth and professional training
- Staff rates at Casuarina hotels
- Free parking
- Complementary duty meals

**About us**

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM1,900.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Meal provided

Application Question(s):

- What is your expected Salary?

**Education**:

- STM/STPM (required)

**Experience**:

- housekeeping: 2 years (required)
- Supervising: 1 year (preferred)

Work Location: In person

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