assistant housekeeping manager
4 days ago
Job description:
Job Summary:
The Assistant Housekeeping Manager is responsible for planning, coordinating, and overseeing all housekeeping operations to maintain the highest standards of cleanliness, hygiene, and guest satisfaction. This role leads the housekeeping team, manages resources efficiently, and ensures compliance with hotel policies and safety regulations.
Key Responsibilities:
Operational Leadership:
- Oversee daily housekeeping operations, including guest rooms, public areas, and back-of-house facilities.
- Ensure the quality of cleaning, maintenance, and presentation standards are consistently met.
- Develop and implement housekeeping procedures, policies, and standard
Staff Management and Development:
- Recruit, train, and supervise housekeeping staff, including supervisors and room attendants.
- Conduct performance evaluations, coaching, and training programs to enhance team performance.
- Foster a positive work environment and maintain high staff morale.
Inventory and Resource Management:
- Monitor and control inventory of cleaning supplies, linen, and amenities.
- Ensure proper maintenance of housekeeping equipment.
- Manage budgets for housekeeping operations efficiently.
Guest Service and Quality Assurance:
- Ensure all guest areas are maintained to hotel standards of cleanliness and presentation.
- Handle guest complaints promptly and professionally.
- Implement initiatives to improve guest satisfaction and service quality.
Health, Safety, and Compliance:
- Ensure adherence to health, safety, and hygiene standards across all housekeeping operations.
- Implement preventive maintenance programs for housekeeping equipment and facilities.
- Ensure compliance with hotel policies, local regulations, and environmental standards.
Reporting and Administration:
- Prepare reports on housekeeping operations, staffing, and inventory.
- Assist Hotel Manager with budget planning, forecasting, and operational improvements.
- Participate in strategic planning and decision-making for hotel operations.
Qualifications and Requirements:
- Diploma or degree in Hotel Management or related field preferred.
- Minimum 5–7 years of experience in hotel housekeeping, with proven managerial experience.
- Strong leadership, organizational, and communication skills.
- In-depth knowledge of housekeeping procedures, standards, and safety regulations.
- Ability to work flexible hours, including weekends and public holidays.
Key Competencies:
- Leadership and team management
- Quality and attention to detail
- Customer service orientation
- Problem-solving and decision-making
- Budgeting and resource management
What we offer
Hotel Casuarina @ Kuala Kangsar offers a rewarding and supportive work environment, including:
- Competitive salary package
- Comprehensive medical, including panel clinics, medical insurance, GTL & GPA
- Opportunities for career growth and professional training
- Staff rates at Casuarina hotels
- Free parking
- Complementary duty meals
About us
Hotel Casuarina @ Kuala Kangsar is a sophisticated boutique hotel blending traditional English charm with modern amenities, offering an elegant retreat for both business and leisure travelers. With two stunning architectural buildings gracefully overlooking Sungai Perak, we strive to provide unparalleled hospitality and service.
If you're passionate about hospitality and eager to join a dynamic, growing organisation, we encourage you to apply today. Take the first step toward a fulfilling career at Hotel Casuarina @ Kuala Kangsar.
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