Executive, Customer Happiness

2 weeks ago

Kuala Lumpur, Malaysia Air Asia Full time

**Job Description**:
Executive, Customer Happiness

We are a travel-tech company, the world's best low-cost airlines for 11 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we're looking for the best and brightest to join us in enabling flying possible for everyone. We're fast, we cut bureaucracy and we have a ton of fun while doing it. Join our 24,000 Allstars across 25 countries today Customer Happiness Executive.
- Provide quality and timely customer service via the organization's digital channels by responding directly to customer questions, feedback, and complaints in live chat,social and web.
- Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
- Follow required procedures and processes to resolve customer inquiries or complaints Assist customers with learning how to use and where to find AirAsia products and services.
- Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions Generate sales or do upselling while providing exceptional service to meet personal and team sales target.
- Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.
- Participate in training and development activities.
- Other duties as assigned.

**Requirements**:

- Diploma/Bachelor's Degree holder.
- Having previous customer service experience would be an added advantage.
- Able to work on 24/7 shift rotation including weekends & public holidays.
- Able to work on midnight shift.
- Must have excellent verbal and written English and additional language of either Chinese/ Tagalog/ Thai/ Vietnamese/ Indonesian/ Korean/ Japanese communication skills, any other additional languages is greatly welcomed.
- Well-organized and detail-oriented and able to multitask. Ability to work with very mínimal guidance or supervision and strong time management skills.
- Must be an assertive team player with high energy to work in a fast-paced environment.
- Medically fit - Mentally and physically.

**We are all different**:

- one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best. We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

  • Customer Happiness Officer

    3 days ago

    Kuala Lumpur, Malaysia The Makeover Guys Full time

    **The Role**: As the Customer Happiness Officer at The Makeover Guys, you will be part of the team that brings our customers on a positive journey! You are key in ensuring their happiness by providing a people-oriented experience through efficient and personalized support. You will also help to increase leads to sales conversion rate through efficient...

  • Customer Success Specialist

    3 days ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Customer Happiness Executive

    7 days ago

    Kuala Lumpur, Malaysia Deemples Golf Full time

    **About Deemples** The Deemples team is lean and independent. Our 5 person team works remotely across the Kuala Lumpur area, connected by tools that keep workflow progress and communications fluid, building and marketing great technology that improves the golfing experience for both golfers and golf clubs. Ready for the challenge? **As a Customer...

  • Customer Happiness/Service Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sunnystep Sdn. Bhd Full time

    #Fresh graduates are welcome to apply Exciting news We are on a growing journey and building a stellar teamAt Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.Why should you be part of Sunnystep's success?We are an innovative force in consumer retail with a...

  • Outlet Staff – Happy Potato @ Mid Valley Megamall

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Happy Potato Ventures Sdn Bhd Full time

    Outlet Crew (Full Time / Part Time/Supervisor) – Happy Potato, Mid Valley Megamall & The Gardens MallSenior Happy CrewMain Responsibilities:Perform daily salesHandle cleaning and outlet upkeepManage stock handlingHandle banking activities (cash deposit)Prepare daily sales reportsAssist and supervise Happy Crew in daily operationsKey Focus:Supervision,...

  • Assistant Manager, Customer Happiness- Cs and Gd

    1 week ago

    Kuala Lumpur, Malaysia AirAsia Full time

    **Job Description**: **Responsibilities** **The Assistant Manager will be responsible for the daily operation of the Client support team serving travel agencies, regulatory, government, consumer, corporate inquiries and bookings, and issuance of voucher and sponsorship request from sales and marketing.** **The job scope includes representation of Customer...

  • Telemarketing Executive

    2 weeks ago

    Kuala Lumpur, Malaysia PROACTIVE CUSTOMER SOLUTIONS Full time

    Proactive Customer Solutions is one of the exclusive marketing agency for few of Health Screening Centers. It will be our pleasure to be able to serve their clients and contribute our efforts to help our client to get become healthier. SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

  • Mandarin Customer Happiness Professional

    2 weeks ago

    Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    **Job Scope**: **Location**:Conveniently located at Plaza Sentral, right across from KL Sentral **Start Date**:Early December 2024 **What You’ll Enjoy**: - Basic Salary: RM 3,000 - RM 3,500 - RNR: Additional RM 300 for great attendance and performance - Work Schedule: 5 days a week, with 2 days off - Shifts: 3 rotating shifts between 8:00 AM and 8:00...

  • Customer Service Executive

    3 days ago

    Kuala Lumpur, Malaysia Evarich Sdn Bhd Full time

    must have good English - experience in marketing or similar role - experience with customer service - required understanding of how company culture and customers communicate - develop messaging that attracts new customers. The Social Group of Restaurants was established in 2001. It currently has 10 operating outlets that consist of 4 brands, including The...

  • Customer Relations Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SRI UTAMA ONE AUTO SDN. BHD. Full time

    About the Role:We are looking for a friendly, proactive and customer-focused Customer Relations Executive to join our team In this role, you'll be the key person ensuring that every customer enjoys a positive and professional experience with us from their first inquiry to after-sales support.You'll handle customer feedback, assist with service appointment...