Customer Relations Executive

9 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia SRI UTAMA ONE AUTO SDN. BHD. Full time

About the Role:

We are looking for a friendly, proactive and customer-focused Customer Relations Executive to join our team In this role, you'll be the key person ensuring that every customer enjoys a positive and professional experience with us from their first inquiry to after-sales support.

You'll handle customer feedback, assist with service appointment and work closely with our sales and service teams to maintain strong customer relationships. If you're passionate about people, have excellent communication skills and love going extra mile to make customers happy, we'd love to hear from you

Key Responsibilities

  1. Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership
  2. Coordinate and record customer's appointment booking and plot capacity planning to ensure smooth flow of operations in dealership
  3. Handle customer's concern, analyse root cause and take improvement activities
  4. Ensure all customers' voice is promptly reported to dealer management
  5. Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System
  6. Ensure customer database is updated in timely manner and always protected through constant monitoring
  7. To ensure compliance to customer data utilization by dealer management and Honda Malaysia
  8. Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
  9. Coordinate, conduct invitation and record customer's appointment for Product Update (PUD)
  10. Coordinate First 1K PMSS activity with Sales

Requirements:

  1. Minimum Diploma in any field,
  2. Excellent Telephony, Communication and Interpersonal skills
  3. Strong Language Skills
  4. Able to communicate effectively in English, Bahasa Melayu and local dialects.
  5. Prepare simple report (if required)
  6. Customer Service Oriented and believes that "customers come first."
  7. Competent in Microsoft Office (Word, Excel).
  8. Independent, high commitment, self-motivated and good problem solving.

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