Troubleshooting Agent(Community Manager)

2 days ago


Kuala Lumpur, Malaysia Power IT Services Full time

Greetings

We are hiring for **Troubleshooting Agent (Community Manager) **role with leading MNC in **Kuala Lumpur, Malaysia.**

**Job Description**:

- Bilingual with excellent level on the market support language (Native)
- Good command in English language
- Relevant experience in website/online content creation/management
- Exceptional analytical and structured problem-solving capabilities
- Experience in one or more of the following areas: Internet Industry, Search Engine Optimization (SEO),

Developer Relations, Technical Communications and/or Web Development
- Google Ads and Analytics understanding and experience
- Strong experience in analyzing, troubleshooting, and resolving user-reported issues
- Enthusiastic & self motivated with “Can do” attitude
- Excellent communication skills (both verbal & written)
- Flexibility and adaptability to a changing and fast paced working environment
- Long-term engagement (minimum 1 year)
- Ability to interpret and assimilate information
- Proactive and well organized with a track record of success in a team environment
- Good understanding on working with targets and meeting/exceeding client

**Remarks**:
**Shift: Monday-Friday 9:00AM-5:00PM MYT**
**Role : 12 months direct contract with Cognizant (renewable contract**

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Troubleshooting: 4 years (required)



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