Immediate Hiring

4 days ago


Brickfields, Malaysia Eteam Workforce Sdn Bhd Full time

**_Immediate joiner preferred_**

**_Working Hours: 24/7 Rotational Shift, 5 days work and 2 days off._**

***:
**Basic Salary up to RM3500**
- Night shift allowance provided.
- Epf, Socso included as per normal.
- 3-4 months contract (maybe can be extended or absorb as a permanent staff)

**DUTIES AND RESPONSIBILITIES**:

- Provide primarily customer service / Tech Support (Gaming Support)
- Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
- Accurately record and update customers’ cases into the client’s CRM and trackers following appropriate processes.
- Provide accurate and understandable information to all customers and support partners.
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
- Ensure all follow ups are done in a timely manner.
- Ensure all SLA’s are met appropriately.
- Maintain high level of customer satisfaction whilst maintain a professional manner.
- Be familiar with all policy, processes, and product knowledge and escalation paths.
- Remain polite, patient and courteous with customer throughout the experience.
- Ensure the end-to-end experience for all customers is at a high level of customer satisfaction.

**Requirements**:

- Min 1 year experience in customer service and related role.
- Fresher with Diploma in IT background are welcome to apply.
- Fluent and good communication in English.
- Able and willing to work in rotational shift.

**Job Type**: Contract
Contract length: 4 months

**Salary**: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)


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