Executive,it
4 days ago
**SCOPE OF THE JOB**
Manage the information technology needs and computer systems including implementing database and network designs, installing and upgrading software, ensuring systems security and troubleshooting computer issues.
**JOB SUMMARY**
Mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.
- To provide IT support for all IT related issues.
- Handle incoming incidents/ change requests/ problem tickets within the allocated timeframes/ agreed SLA.
- To handle and maintain all computers, AV and computer peripherals.
- To manage IT asset (asset list and tagging)
- Provide support for Video Conferencing, off-site meetings, webcast support and AP events.
- To design and maintain company website.
**PRINCIPLE DUTIES / RESPONSIBILITIES**
- Responsible for maintaining and supporting the organization's IT infrastructure.
- Monitoring and maintaining computer systems and networks
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Oversee the design, implementation, and maintenance of the organization's network infrastructure, including LANs, WANs, and internet connectivity.
- Providing support, including procedural documentation and relevant reports
- Following diagrams and written instructions to repair a fault or set up a system
- Setting up new users' accounts and profiles and dealing with password issues
- Responding within agreed time limits to call-outs
- Working continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritising and managing many open cases
- Testing and evaluating new technology
- Conducting electrical safety checks on computer equipment.
- To perform any other duties as deemed fit to be within the scope of your position and as determined by Management from time to time.
**Skills**:
- High level of professional integrity, maturity, independence and excellent analytical, interpersonal and communication skills are pre-requisites.
- Strong knowledge of IT infrastructure components, including networks, servers, storage, and security.
- Ability to plan, execute, and manage IT infrastructure projects.
- Adept at identifying and resolving technical issues efficiently.
- Excellent communication skills to interact with team members, other departments, and external vendors.
- Encourage teamwork and knowledge sharing within the IT department.
**Educational Qualifications**:
- Possess minimum Advanced Diploma in Any Computer related field
- Possess web writing and design skills
- Must be able to speak and understand English and local language
**Experiences**:
- At least 2 years of experience in the field or in a related area.
**Personal Characteristics**:
- Able to work independently
- Able to work under pressure
- Able to meet tight dateline
- Pro-active and very motivated person
- Quickly adapt / abreast with new challenge in work environment
- Exceptional problem-solving skills
- The ability to think logically
- The ability to work well in a team
- The ability to prioritise workload
- Attention to detail.
**Job Type**: Contract
**Salary**: RM4,000.00 - RM5,500.00 per month
Application Question(s):
- What is your expected salary?
- What is your notice required?
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