Customer Care Representative

5 days ago

Semenyih, Malaysia Windscreen2U Sdn Bhd Full time

About Windscreen2U

Windscreen2U is a leading provider of windscreen repair and replacement services in Malaysia. We are dedicated to providing exceptional customer service and high-quality workmanship. We are looking for a passionate and customer-centric individual to join our growing team as a Customer Care Representative.

**Responsibilities**:

- Actively listen to customer concerns, understand their needs, and provide efficient solutions to inquiries and complaints within established timeframes.
- Collaborate effectively with internal departments, including Purchase, Transport, Warehouse, and Operations, to ensure seamless order processing, delivery, and service scheduling (in-house and on-site).
- Manage daily tasks, such as preparing quotations, tracking quotes and orders, processing orders and backorders, generating cash bills and invoices, and completing other necessary paperwork.
- Proactively follow up on quotations and customer payments to ensure timely settlements.
- Maintain clear communication with service outlets regarding pending jobs, guaranteeing adherence to completion deadlines.
- Inform customers proactively about any potential delays in orders due to product availability or transportation challenges.
- Gather customer feedback on service levels, analyze findings, and present them to management for continuous improvement.
- Possess a strong understanding of Windscreen2U's products and services portfolio.
- Participate in evaluating and refining existing customer service practices and processes.
- Provide administrative support to workshop operations as needed.
- Perform other administrative duties as assigned.

**Requirements**:

- Minimum of 1-2 years of experience in customer service or sales.
- Passionate about delivering exceptional customer service and possess a strong sense of urgency.
- Thrive in a fast-paced working environment and maintain composure under pressure.
- Demonstrate the ability to work independently and collaboratively within a team setting.
- Possess excellent communication skills and the ability to connect with people from diverse backgrounds.
- Maintain a meticulous approach to work and uphold high standards of accuracy.
- Proficient in Google Sheets and Microsoft Excel (cloud-based spreadsheet programs).

**Benefits**:

- Competitive salary and benefits package.
- Opportunity to work for a growing and dynamic company.
- Be part of a team that is passionate about customer satisfaction.
- Play a key role in ensuring smooth operations and customer delight.

Why Join Us?

If you are a highly motivated individual with a passion for customer service and a strong work ethic, we encourage you to apply Windscreen2U offers a rewarding career path for those who are committed to excellence.

How to Apply

We look forward to hear from you

**Job Types**: Full-time, Internship, Fresh graduate

Pay: RM2,500.00 - RM6,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Supplemental Pay:

- Commission pay
- Yearly bonus

Work Location: In person

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