Call Centre

5 days ago

Kuala Lumpur, Malaysia Lablink (M) Sdn .Bhd Full time

**RESPONSIBILITIES**:

- Manage incoming calls and inquiries from specialists, doctors in the government sector, and existing clients, providing accurate information and resolving any issues regarding lab services, test results, or procedures.
- Handle orders and requests from existing General Practitioners (GPs), ensuring prompt processing and delivery of services.
- Trace and follow up on existing orders from medical labs, hospitals, and other healthcare institutions to ensure timely delivery and issue resolution.
- Provide high-quality customer service, offering support in a professional, courteous, and timely manner.
- Maintain strong relationships with existing clients, including medical professionals and institutions, ensuring satisfaction and repeat business.
- Act as a liaison between healthcare professionals and laboratory staff to ensure smooth communication and service delivery
- Accurately log all queries, orders, and resolutions in the call center system, ensuring all information is current and easily accessible.
- Provide feedback to relevant departments on recurring issues and suggest improvements in the process.

**REQUIREMENTS**:

- Preferred Diploma in Medical Lab Technology or any related field.
- Minimum of 1 year of working experience.
- Ability to communicate fluently in Bahasa and English
- Proven experience in a call center or customer service role, preferably in the healthcare or laboratory industry.
- Familiarity with order management systems and customer relationship management (CRM) tools.
- **Open vacancy at Lablink Headquarters

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