Call Centre Representative

4 days ago

Bangsar South Kuala Lumpur, Malaysia R.E.A.L Education Group Sdn Bhd Full time 20,000 - 50,000 per year

We are looking for an enthusiastic Call Centre Representative to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.

Roles and responsibilities

  • Cold call people using a given phone directory to sell products.
  • Answer incoming calls from prospective customers.
  • Use scripts to provide information about product's features, prices, etc. and present their benefits.
  • Ask pertinent questions to understand the customer's requirements.
  • Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
  • Record the customer's personal information accurately in a computer system.
  • Deal with complaints or doubts to safeguard the company's reputation.
  • Go the "extra mile" to meet sales quota and facilitate future sales.
  • Keep records of calls and sales and record useful information.

Requirements

  • Good command of Bahasa Malaysia and English in speaking and writing. Those with Mandarin proficiency will be an added advantage.
  • Excellent interpersonal skills with the ability to communicate with people at all levels.
  • Excellence telephone etiquette, have a customer service mindset with strong focus on user experience.
  • Dedicated, result oriented, positive, energetic and sales driven to achieve targets.
  • Patience and love communicating with people all day.
  • Team player, resourceful and strong relationship management.
  • Demonstrates a strong determination to achieve goals and overcome challenges.
  • Takes proactive steps and demonstrates initiative to take on tasks independently.

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