Executive Call Centre/ Contact Centre

The position forms an integral part of the Leads qualifications support team strategy which provides XCL MY schools a complete customer engagement through its omni-channel centre (outbound calls, online chat, social, inbound and others). Key focus of the role is toe lead a team of contact centre agents to engage with potential and existing parents through...

The position forms an integral part of the Leads qualifications support team strategy which provides XCL MY schools a complete customer engagement through its omni-channel centre (outbound calls, online chat, social, inbound and others). Key focus of the role is toe lead a team of contact centre agents to engage with potential and existing parents through...

**Main Purpose of the Job**: To improve Contact Centre Department function in term of system enhancements, call quality, overall work processes, and ensuring Contact Centre is in compliance with the Company policy and procedures. - To assist Unit Head/Department Head on operation improvement project. Handling all projects that request by Unit Head or...

The position forms an integral part of the Leads qualifications support team strategy which provides XCL MY schools a complete customer engagement through its omni-channel centre (outbound calls, online chat, social, inbound and others). Key focus of the role is toe lead a team of contact centre agents to engage with potential and existing parents through...

WHY JOIN US? - We practise a vibrant & energetic office culture. - We provide opportunities for career advancement within the company. - Good performance is always rewarded accordingly. JOB RESPONSIBILITIES: - To coach and guide a team of Customer Service Executives (CSEs) to ensure that the service delivered by the team contributes to the overall customer...

**Hi we are looking for a Contact Centre Banking role in the heart of Kuala Lumpur.** - Up to RM3000 of Basic Salary (depends on qualification & experience) - Shift Allowance - High chance to permanent (entitled for increment) - Get a chance to gain experience working for an MNC company **Location**:Kuala Lumpur (accessible w public transport) - Attending...

工作亮點： - 靠近輕軌/地鐵站 - 特別尋找有才華的候選人 - 盡快開始 工作職責： - 在周轉時間內處理客戶的請求、詢問和投訴時提供高水準的客戶服務體驗。 - 有效、及時地提供首次呼叫解決方案。 - 以有效率、有禮貌和專業的方式處理客戶的詢問。 -

**Responsibilities**: - **1. Operations Management**_ - Support Operations Manager to ensure business KPIs are met. - Ensure all relevant communications, KPIs record, data and reports are updated and recorded for reference. - Conduct need analysis to identify areas of improvements and propose recommendations to the management. - Perform audits to ensure...

**Requirements** - Minimum Diploma in Information Technology or Computer Science or Network/ Telecommunication Engineering **Responsibility** - Perform task as a Call Centre, Network Monitoring and Network Operation Centre (NOC). - Open Trouble Ticket and issue to the customer for fault restoration tracking and process and also for any network...

**Job Summary** **Responsibilities and Duties** - To assist customers in any pet related queries and any other Retail Operations related tasks **Qualifications and Skills** - Must possess a degree in the related courses such as Animal Science, Zoology, Veterinary, etc. - Matured, patient and of pleasant personality - Possesses own transport is an added...