Customer Service Specialist

5 days ago


Kuala Lumpur, Malaysia Mhub Full time

**Responsibilities**:

- Provide accurate information about products, services, and policies to customers.
- Assist customers with system queries, problem-solving, service requests and resolving solutions or user complaints.
- Document customer interactions via the ticketing system.
- Collaborate with other team members to escalate complex issues and ensure timely resolution.
- Maintain a positive and professional attitude while delivering high-quality service to customers.

**Requirements**:

- Previous experience in a customer service or support role is preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- A customer-centric mindset with a passion for delivering exceptional service.
- Ability to read, write and speak Mandarin is preferred.

**Job Types**: Full-time, Permanent

Pay: RM1,524.13 - RM5,334.45 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia CEMPAKA Service sdn bhd Full time

    Good communication with customers through understanding their requirements and needs - Answering the telephone and manage customers inquiries **Requirements**: - Minimum SPM and above - Good interpersonal and communication skills. **Job Types**: Full-time, Permanent **Salary**: RM3,800.00 - RM5,800.00 per month Schedule: - Monday to...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...


  • Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** - As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. - ** Position** - Customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia LiveWell Full time

    Specialist in International insurance We are looking for an enthusiastic specialist to join a team in the regional centre in Kuala Lumpur, Malaysia.We are part of International programs of Zurich and we are helping our clients to manage their risk globally. The team is responsible for management of insurance partners around 20 countries in Asia Pacific...


  • Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

    **Job Title: Customer Service Specialists (Automotive Industry)** **Company**: Summitnext Technologies **Location**: Damansara City Mall, Selangor **Job Type**: Full-time **Basic Salary**: RM 3,000 **Job Summary**: We are seeking a highly motivated and results-driven Customer Service Specialist (Outbound) to join our team in Damansara City Mall. **Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Full time

    Job Title: Customer Service Specialists (Automotive Industry)Company: Summitnext TechnologiesLocation: Damansara City Mall, SelangorJob Type: Full-timeBasic Salary: RM 3,000Job Summary:We are seeking a highly motivated and results-driven Customer Service Specialist (Outbound) to join our team in Damansara City Mall.Key Responsibilities:Identify and pursue...


  • Kuala Lumpur, Malaysia Hays Malaysia Full time

    **Responsibilities** - Working in a contact centre environment and handling multiple customer calls from our customers. - Providing high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible. - Listening to customers and establishing their needs to offer relevant products, services, and...


  • Kuala Lumpur, Malaysia Mars Consulting Sdn Bhd Full time

    Position responsibilities: 1, Responsible for daily customer pre-sales discussions, after-sales consulting and answering system functions related questions; 2, Responsible for customers after-sale service, operation of the system and providing training to new clients; 3, Responsible for product usage issues reporting and providing timely feedback, maintain...