Customer Service Specialist
4 days ago
**Job Title: Customer Service Specialists (Automotive Industry)**
**Company**: Summitnext Technologies
**Location**: Damansara City Mall, Selangor
**Job Type**: Full-time
**Basic Salary**: RM 3,000
**Job Summary**:
We are seeking a highly motivated and results-driven Customer Service Specialist (Outbound) to join our team in Damansara City Mall.
**Key Responsibilities**:
- Develop and maintain a strong understanding of our products and services to effectively communicate their value to customers
- Build relationships with potential customers, understand their needs, and identify opportunities to upsell and cross-sell our products and services
- Generate and follow up on leads, converting them into sales appointments and ultimately into closed deals
- Meet and exceed monthly sales targets, with a focus on increasing revenue growth and market share
- Collaborate with internal teams, such as marketing and product development, to stay up-to-date on new products and services and gather insights on customer needs
- Maintain accurate records of sales activities, leads, and customer interactions.
- Attend training sessions to enhance product knowledge and sales skills
**Requirements**:
- Diploma or degree in Marketing, Sales, or a related field
- 1-2 years of experience in outbound sales or telemarketing
- Strong communication, negotiation, and interpersonal skills
- Ability to work independently and as part of a team
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively
- Strong analytical skills, with the ability to analyze sales data and adjust strategies accordingly
**Nice to Have**:
- Experience in the automotive industry or related field
**What We Offer**:
- Basic salary RM3000 per month
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- 5 days a week
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