International Customer Service Specialist

3 days ago

Kuala Lumpur, Malaysia Bread Advertising Full time

Our client, a global insurance company, is looking for an International Customer Service Specialist.

**Responsible**:

- Support the seamless experience of customers and brokers with our services.
- Observe key performance indicators including the speed of local policy issuance,reinsurance premium collection.
- Maintaining the quality of data in administrative systems.
- Assuring the consistency of local insurance policies and our commitment to the global customer.
- Conduct all activities in line with operating protocols.
- Provide support to customers, colleagues and insurance partners on less usual queries and arrangements.
- Maintain and further develop the relationships with insurance partners.

**Requirements**:
As a Specialist in International insurance, your skills and experience will ideally include:

- Passion for insurance, communication and international trade.
- Experience in international insurance, fronting business, non-life underwriting, reinsurance or claims is advantage.
- Technical knowledge of non-life products and operations (Property, Liability, Technical,
- Motor, Financial lines) is advantage.
- Excellent communication and customer focus capabilities.
- Strong focus on responsibility and accuracy.
- Excellent English is a must, additional language(Chinese language) is an advantage.

**Salary**: RM3,800.00 - RM5,300.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)

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