Delivery Lead

2 days ago

Kuala Lumpur, Malaysia Upscale Sdn Bhd Full time

**What You’ll Do**
- Leading a team of local dispersed resources to deliver technology projects on time and geography for which they have responsibility.
- Participation in monitoring each of the health of the project. Managed the customer satisfaction index.
- Collaboration with team (another engineer, global delivery center, project managers, HQ colleagues) to deliver the best project to end customers.
- Ensures timely liaison with vendors regarding problems, fixes, and required enhancements.
- Participate in the growth plan with management (new capability, skill & certification) and hiring. Mentor and help new engineers to achieve more than they thought possible.
- Responsible for operating, administering, and managing the day-to-day operations and driving partnerships with the cross-functional teams (Sales/Presales).
- Provide management updates, status reporting, and dashboards from a Delivery project and support health perspective to demonstrate progress and process maturity
- Profile Requirements
- 3+ years of experience working as a Technical Leader with project delivery and client relationship management in a technology environment.
- Experience for Office 365, Azure/Multi-Cloud or Low Code platform Projects
- Troubleshoot and take ownership of sophisticated problems and resolve high-impacting operational issues
- Provides strategic guidance and advice in situations with no precedent and drives service enhancement efforts.
- Strong communication skills (verbal and written) must be able to communicate at business and technical levels with internal teams and executives, and an absolute commitment to customer services.
- Availability for occasional off-hour work related to 24x7 up-time and availability of the product suite; willingness to support the team who have on-call coverage expectations.

**What we offer**:

- Working time: Mon-Fri, from 9:00am - 6:00pm, flexible working time
- Attractive Bonus, & Allowances for mobile, transportation, parking
- Premium Healthcare Insurance
- Annual health check-up
- External and Internal Training Opportunities are sponsored by the company
- Birthday paid day-off & Birthday gift
- The recognition program, Referral Program
- Working device provided or reimbursement on a personal device
- Other activities: annual company trip, year-end dinner, exciting engagement events, Coaching opportunities, etc.
- Annual Salary Review & Promotion

Pay: RM15,000.00 - RM21,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- What is your expected salary?

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