Sales Operation Manager

2 days ago

Johor Bahru, Malaysia SCC Marketing (M) Sdn Bhd Full time

**Job responsibilities**:

- Assist in building and maintaining strong relationships with key distributors and local key accounts.
- Support in the development and implementation of sales strategies and account plans for assigned accounts. (regional account)
- Track sales performance and monitor KPIs.
- Ensure sales targets are met by supporting the execution of promotional and sales plans.
- Conduct regular visits to key distributor locations and retail points to ensure optimal product placement and visibility.
- Analyse sales trends, market dynamics, and competitor activities to identify new business opportunities.
- Provide field coaching to the sales team.
- Coordinate the execution of promotional activities and marketing campaigns with direct reports (Sales Representatives & Merchandisers)
- Collaborate with the marketing team/ KA team to ensure sales promotions align with overall brand strategy and objectives.
- Gather and report feedback from distributors and customers regarding product performance and promotional effectiveness.
- Act as the main contact point for key accounts, ensuring their needs and expectations are met promptly
- Assist in resolving customer complaints or issues related to products, deliveries, or services.
- Provide regular sales reports, market insights, and competitor analysis to management.
- Assist in preparing forecasts and budgets for local accounts.
- Collaborate with internal teams (e.g., supply chain, finance, marketing) to ensure smooth execution of sales strategies and operations.
- Coordinate logistics to ensure timely delivery of products to customers
- Support in resolving local account issues such as product damage or short supply from branches.
- Ensure branches or distributors maintain sufficient stock levels to avoid lost sales
- Monitor stock freshness at branches & take lead to clear NES stocks when necessary.
- Responsible for managing branch P&L performance

**Requirements**:

- Diploma / Bachelor's degree in Business Administration, Marketing, or a related field.
- 2-3 years of experience in FMCG sales or account management, preferably within a distribution environment.
- Strong communication and negotiation skills.
- Ability to analyze sales data and identify market trends.
- Proficient in Microsoft Office (Excel, PowerPoint, Word).
- Excellent problem-solving abilities.
- Ability to work in a fast-paced, dynamic environment.
- Team player with strong interpersonal skills.
- Fluency in English is required; proficiency in Mandarin is an advantage.

Pay: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Opportunities for promotion
- Professional development

Supplemental Pay:

- Yearly bonus

Application Question(s):

- What's your expected monthly basic salary?
- How much notice are you required to give your current employer?
- What's your current monthly basic salary?

**Language**:

- Mandarin (required)

Work Location: In person

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