Partner Technical Advisor

**Partner Technical Advisor**:
Kuala Lumpur, Selangor, Malaysia

Date posted

**Jun 24, 2025**
- Job number

**1829012**
- Work site

**Up to 50% work from home**
- Travel

**0-25**%**
- Role type

**Individual Contributor**
- Profession

**Technical Support**
- Discipline

**Technical Support Advisory**
- Employment type

**Full-Time**

**Overview**:

- With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Qualifications**:

- Required Qualifications:

- 2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
- OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership
- OR equivalent experience
- Mandarin Speaking is a must

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

**Responsibilities**:

- Team Readiness & Development: You will assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps.
- Case Management (Delivery Excellence): You will perform case reviews to ensure process compliance.
- Managing Collaborative Activities: Mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards.
- Supportability Activities: You will contribute to customer self-help and volume deflection initiatives.
- Process Improvement: You analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
- 

Industry leading healthcare
- 

Educational resources
- 

Discounts on products and services
- 

Savings and investments
- 

Maternity and paternity leave
- 

Generous time away
- 

Giving programs
- 

Opportunities to network and connect