Claims Administrator

**Claims Administrator**:**Kuala Lumpur**: **Division**:MS AUL Claims **Department**:Claims Shared Services **Reports To**:Assistant Claims Manager **1. Purpose** Working as a member of the Claims team, the Claims Administrator supports the efficient and effective processing of activities which support the on-going management of an open claims portfolio worth >£9bn. **2. Dimensions** The role is key to supporting the claims department. **3. Key Result Areas/ **R **esponsibilities**: - **Customer Service **Responsible for providing the most effective and efficient administrative support in terms of speed, customer care, quality control and cost. To work as part of the Claims team ensuring service is delivered on time and to the highest standards, aiming to meet and exceed the expectations of both internal and external customers in all aspects of claims handling. - **Organisation and prioritisation of work **Required to organise and control his/her work in an efficient manner, in accordance with MS Amlin Claims Procedures. Prioritise work on a daily basis in line with the business and regulatory (UK and other) requirements. **Compliance, Regulatory and Legal** Accountable for ensuring own knowledge meets current external regulatory requirements, e.g.: FCA & PRA (UK), Lloyd’s, and JFSA (J-SOX). **Technical Knowledge** Whilst sustaining an up to date working knowledge in accordance with Service Standards, legal and regulatory requirements, the individual is required to effectively manage all claims activities they are responsible for. This will include, but will not be limited to, the effective processing and reconciliation of information received from third parties onto MS Amlin systems. In addition the role holder will have very good written and spoken English skills. **Administration** All applicable administration and housekeeping duties in conjunction with the activities they are responsible for. Including filing, external correspondence, post, scanning and structure of files relating to claims should be processed and recorded in both an accurate and timely manner to ensure the meeting of the department’s business plan objectives and service standards. **Systems Work** To ensure all required correspondence and tasks are entered and recorded accurately and within set timescales. **Reporting and Auditing** Responsible for assisting wider Claims teams (including London) in reporting and auditing duties in accordance with service standards on a monthly basis, to include: File management Housekeeping files Diary on files **Project Work Participation** To assist other members of the Claims team in project work from time to time to aid the achievement of the department’s business plan objectives. **Ad-hoc Duties** Required to attend relevant meetings and undertake any additional relevant duties as required to meet the needs of Claims. **4. The Operating Environment and Context of the Job** A challenging administrative role within the claims department working under pressure to provide an effective and efficient claims service, maintaining the highest levels of customer care whilst ensuring minimum standards, regulatory requirements and legal principles are adhered to. The emphasis on this role is to provide administrative support and processing of key claims tasks for teams in the UK and Singapore. Key challenges surrounding the role will be to ensure rigid timescales are adhered to and steps taken to ensure all valid claims are handled through the electronic process thus reducing the overall cost of the claim. **5. Key Competencies**: Work as part of a team and on own initiative - Ability to prioritise multi-task, work to strict deadlines and work well under pressure. - Strong communication and interpersonal skills - Influencing and negotiation skills - Be flexible and willing to assist - Relationship building - Excellent customer service skills - Professional approach with commercial awareness - Attention to detail - Be IT literate with fast, accurate data entry and processing skills **6. Key Interfaces**: - Internal: _Claims Managers, Claims Adjusters, Admin and Underwriters - External: _Brokers, Third Party Representatives; External Service Providers: e.g. Loss Adjusters