Shift Supervisor

2 weeks ago

Bukit Jalil, Malaysia Golden Scoop Sdn Bhd Full time

**Location**:

- **Pavilion Bukit Jalil**

**Key Responsibilities**
- Acts with integrity, honest and acknowledge that promote the culture, values and mission of Baskin Robbins.
- Anticipates customer and store needs by constantly evaluating environment and customer cues. Take appropriate action and provide support to ensure targets are met.
- Executes store operational policies and procedures, including those for inventory management, cash handling, labour cost control and safety & security to ensure the safety of all patrons during each shift.
- Follow all cash management and cash register policies and ensure proper cash management practices are followed by the shift team.
- Check bank-in reports of outlets to ensure daily sales takings are banked in on time.
- Resolve sales and operations issues in an effective and timely manner.
- Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.
- Maintains regular and consistent attendance and punctuality.
- Provide operational support including skills, manpower, stocks or any related deemed necessary in the event of any function, business opportunities meant to maximize Company’s topline achievement.
- In the event of you leading a store, you will assume the key responsibility of a Rank 1 with close guidance of your superior.
- Carry out any others and ad hoc duties as assigned by superior.

**Requirements & Qualifications**:

- Welcome Fresh Graduate with minimum of diploma in Hotel Management, Culinary Arts or its equivalent.
- 1 - 2 year of experience in operations management in F&B or food service industry.
- Articulate and able to communicate effectively across all functions and levels.
- Demonstrate leadership in managing teams and sales/result driven.
- Relentless focus on the customer, understands what customer wants and how to deliver the experience.
- Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.
- Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.
- Continuously seek opportunities to improve self and others.
- Lead with trust, commitment, coach and develop junior staff.
- Understands to drive overall business success and is accountable to prioritize and deliver quality results.

**Other**
- Staff Meal
- 1% of sales incentive (If achieve targeted sales)
- 14 days of annual leave
- Free cake on birthday
- Group insurance
- Outpatient medical claim
- PayD salary benefits

**Job Types**: Full-time, Permanent

Pay: RM2,100.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift

Supplemental Pay:

- Commission pay
- Overtime pay

Application Question(s):

- Do you have own transport?

**Experience**:

- Food service: 2 years (preferred)

Work Location: In person

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