Restaurant Supervisor
2 weeks ago
As a Shift Leader at Nando's, you will support the management team in running smooth and successful shifts while creating fantastic moments for our customers. You'll be a role model for the team, demonstrating leadership, living our values, and upholding Nando's high standards across all areas of the restaurant.
Job Requirements:
1. People
- Create a great working environment where all Nandocas (team members) feel valued and supported
- Help train and develop both new and existing Nandocas
- Provide regular feedback, encouragement, and growth opportunities to the team
- Support communication and team engagement within the restaurant
- Recognise and celebrate team successes
2. Product
- Ensure consistent execution of front-of-house and back-of-house responsibilities
- Maintain Nando's standards for food quality, freshness, and speed of service
3. Place
- Run great shifts that deliver memorable customer experiences
- Keep the restaurant clean, safe, and visually aligned with the Nando's brand
- Support local marketing activities (LRM) in your area
4. Performance
- Grow sales by running efficient shifts and delivering operational excellence
- Monitor and uphold health, safety, and food quality standards (HACCP, Halal, REX, etc.)
- Deliver The Nando's Experience through warm, professional service
- Support cost control by managing labour, waste, and gross profit effectively
As a Supervisor / Shift Manager, you are expected to:
- Confidently run and manage restaurant shifts
- Lead, support, and motivate your team to deliver excellent customer experiences
- Maintain high operational standards in alignment with Nando's brand and values
Key Skills & Attributes:
- Positive and enthusiastic with a sunshine smile
- Proactive, independent, and a strong team player
- Attention to detail and strong planning skills
- Results-driven and solution-oriented
- Confident in coaching and leading team members
- Excellent customer service and communication skills
- Able to multi-task and stay calm under pressure
- Takes pride in delivering quality work
- Proficient in English and Bahasa Malaysia
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2, RM2,500.00 per month
Benefits:
- Additional leave
- Flexible schedule
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Bukit Jalil: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Restaurant Management: 1 year (Preferred)
Work Location: In person
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