Customer Service Executive

3 days ago

Mid Valley City, Malaysia Experian Full time

Company Description

Experian unlocks the power of data to create opportunities for consumers, businesses and society. We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish - and we’re not done. Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Job Description
**What you’ll need to bring to the team:

- **
- Demonstrate strong communication skills through active listening, understanding customer’s needs, and identifying actions to help customers to achieve their objective quickly.
- Assist customers with our products and services; advocate for solutions that will help customers to improve their creditworthiness.
- Effectively use systems to capture customer data and record information; accuracy and compliance are an absolute must
- Help customers understand credit bureau processes and educate on appropriate steps to request for corrections
- Initiative driven in completing tasks on time

**What you’ll be doing**
- Service customers in ways that fit their needs most by familiarizing with products and services to give them the best solutions.
- Acknowledge and respond to enquiry on timely basis.
- Handle customers’ enquiries and complaints effectively and professionally.
- Build and maintain good relationship with customers.
- Provide support in terms of developing and carrying out customer service strategies and plans to retain existing customers.
- Liaising with internal stakeholders such as data, IT, operations & etc. to ensure timely resolution of customers’ complaints
- Make product and service suggestions to meet the customer’s specific needs
- Perform ID verification and follow up documents with customers for delivery of report on timely basis.
- Document and record customer feedback in the system
- Follow up with customer to ensure their problem are resolved without further issues.
- Engage with new and existing customers via outbound calls for product renewal.
- Provide accurate, regular and timely comment to the management about customers’ commentaries, feedback on our products and services.
- Assist in UAT and live test for system enhancement.
- Any other matters as assigned.

Qualifications
**More about you**
- At least 1 years of customer service experience
- Positive, service-oriented attitude
- Excellent written and verbal communication skills
- Ability to accurately produce reports and record essential information
- Organizational skills with the ability to manage numerous projects and priorities at once
- Ability to thrive in a fast-paced and sometimes high-pressure environment
- Possess good computer skills i.e. Microsoft Excel, Word, Power Point and excellent phone disposition
- Ability to meet compliance requirements
- Resilient to thrive in a complex environment

Additional Information

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

  • Customer Service Executive

    1 week ago

    Mid Valley City, Malaysia One Mobile Care SDN.BHD Full time

    **Customer Service Executive** **Samsung Authorized Service Center (One Mobile Care SDN BHD) - The Garden Mall.** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Speak Malay and English - Willing to learn & start from below - Availability to work shift hours,...

  • Customer Service Executive

    7 days ago

    Mid Valley City, Malaysia One Mobile Care SDN.BHD Full time

    **Customer Service Executive** **Samsung Authorized Service Center (One Mobile Care SDN BHD) - The Garden Mall.** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Speak Malay and English - Willing to learn & start from below - Availability to work shift hours,...

  • Customer Service Executive

    7 days ago

    Mid Valley City, Malaysia One Mobile Care SDN.BHD Full time

    **Customer Service Executive** **Samsung Authorized Service Center (One Mobile Care SDN BHD) - The Garden Mall.** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Speak Malay and English - Willing to learn & start from below - Availability to work shift hours,...

  • Customer Service

    5 days ago

    Mid Valley City, Malaysia One Mobile Care Sdn Bhd Full time

    **Job description** Customer Service Representative Samsung Authorized Service Center (One Mobile Care SDN BHD) The Garden Mall, Mid Valley City, KL Responsibilities. Handle customer service on-site Resolve customer problem and issue Do admin and any related task Requirement Minimum SPM Speak Malay and English Willing to learn & start from...

  • Customer Service

    5 days ago

    Mid Valley City, Malaysia Heguru Malaysia Full time

    **Responsibilities**: - Provide general administrative and clerical support to company's daily operations - Develop and maintain office data management and filing systems - Handle customer enquiries and complaints following company procedures, guidelines, and policies - Maintain customers’ personal data and payments details - Arrange class schedule...

  • Customer Service Executive

    5 days ago

    Mid Valley City, Malaysia Global Dental Academia Sdn Bhd Full time

    Manage our social media customer interactions on all social media channels - Monitor and oversee all social media content (posts, comments etc) for customer responses and try to convert them to sales. - Follow up by swiftly responding on all social media campaign leads though calls, and messages. - Follow up with calls and messages to customers. - Stay up to...

  • Customer Service Agent

    18 hours ago

    Mid Valley City, Malaysia Remobie Technologies Sdn Bhd Full time

    **Requirements** - Prior experience in customer service is preferred - Strong multi-tasking and organizational skills - Proficient in Microsoft Office, particularly Excel - Effective communication skills in both spoken and written English and Bahasa Malaysia; proficiency in Mandarin is advantageous. - Able to manage high volumes of customer interactions...

  • Customer Relationship Executive

    5 days ago

    Mid Valley City, Malaysia Experian Full time

    Company Description Experian unlocks the power of data to create opportunities for consumers, businesses and society. We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent...

  • Sales & Customer Service

    3 days ago

    Mid Valley City, Malaysia Fitness First Full time

    _**What we are looking for........ **_ - Enjoy doing customer service & Sales - Likes to workout and passionate about health and fitness - **What we provide for you........ **_ - _Trainings and Career Growth _ - _Sales Skills Certification( Bronze,Silver & Gold)_ - _Custorm Service Skills Certification _(Bronze,Silver & Gold)_ - _Basic Fitness Knowledge and...

  • Front Desk and Customer Service Executive

    2 weeks ago

    Mid Valley City, Malaysia Heguru Malaysia Full time

    **Responsibilities**: - Serve as the front desk contact, handling customer walk-ins and calls professionally. - Assist in driving sales conversions by handling inquiries and promoting services. - Maintain and manage customer records, payment tracking, and data confidentiality. - Ensure the lobby and reception area are clean, safe, and welcoming. - Support...