Customer Service Agent

2 weeks ago

Mid Valley City, Malaysia Remobie Technologies Sdn Bhd Full time

**Requirements**
- Prior experience in customer service is preferred
- Strong multi-tasking and organizational skills
- Proficient in Microsoft Office, particularly Excel
- Effective communication skills in both spoken and written English and Bahasa Malaysia; proficiency in Mandarin is advantageous.
- Able to manage high volumes of customer interactions while remaining composed under pressure
- Eager to learn and grow with the company
- Can start working immediately will be highly considered
- Fresh Graduates are welcome to apply.
- 6 days work week

**Responsibility**
- Manage and maintain Service Level Agreements on response rate and time, productivity and Quality Matrices (CSAT/resolution time)
- Resolve service issues by understanding complaints, providing optimal solutions, and ensuring follow-up until resolution is achieved.
- Maintain a professional and positive attitude to provide the best experience for the customers
- Demonstrate attention to detail and the ability to maintain detailed records of customer interactions.
- Collect and analyze customer feedback and identify area of improvement
- Participate in continuous improvement initiatives

**Benefits**
- Incentive
- Performance bonus
- Annual salary increment

**Job Type**: Contract
Contract length: 6 months

Pay: RM1,800.00 - RM2,500.00 per month

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