Research Analyst

Research Analyst

Full-time

**Company Description**:
Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

We’re a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

**About Informa TechTarget**

**Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.**

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

- Trusted information that shapes the industry and informs investment
- Intelligence and advice that guides and influences strategy
- Advertising that grows reputation and establishes thought leadership
- Custom content that engages and prompts action
- Intent and demand generation that more precisely targets and converts

**This role is based in our Menara Skymind office.**

We are looking for a Research Analyst to join our Research Operations team in Penang.

**Purpose of role**:
A Research Analyst is responsible for identifying, collecting, and managing large sets of data to support the research needs of the business in developing and maintaining research products. They play a critical role in the data lifecycle by ensuring accurate, timely, and efficient data gathering from various sources, including paid sources, online platforms, and internal databases. This position requires proficiency in data management tools and a strong understanding of data integrity and quality assurance practices. Plus, troubleshooting, managing risks, and collaborating with stakeholders. They are responsible for reviewing the data acquisition strategies and mentoring junior researchers.

Additionally, the Research Analyst develops strong and productive working relationships with key stakeholders within the Intelligence & Advisory (I&A) division, particularly in I&A Operations, as well as with external vendors and the technology community.

**Key Responsibilities**:

- Contribute to designing and implementing new and innovative research techniques and methodologies, including online research, that best address the research requirement.
- Gather and cleanse data from various sources to ensure high quality and accuracy, while validating incoming data to meet established standards and criteria.
- Identify and resolve data integrity issues and maintain thorough documentation of data sources, extraction processes, and flow diagrams.
- Understand sampling methods to drive hypotheses and empower stakeholders to make well-informed decisions without exhaustively analyzing all populations of interest.
- Utilize ETL-based tools for data acquisition, processing, and ingestion.
- Schedule and manage data acquisition to ensure timely data availability.
- Utilize web scraping tools for automated data collection from external sources.
- Leverage AI tools to be more efficient in data acquisition.
- Troubleshoot and correct data inconsistencies and discrepancies.
- Independently and effectively manage issue escalations, adopting appropriate escalation pathways.
- Anticipation, early detection, prevention, and management of risks and issues impacting deliverables and the research process.
- Participate in stakeholder meetings to gather data requirements and understand project objectives.
- Conduct frequent reviews of data acquisition methodology to enhance process efficiency and reliability.
- Stay updated on emerging technologies and methodologies in data acquisition and analysis.
- Train and mentor junior researchers on best data acquisition and management practices.

**Ethics & Transparency**:

- Compliance with global regulations (like GDPR) to protect consumer data.
- Clear communication of research methods and processes ensures clients understand how data was collected and analyzed.
- Take ownership of assigned project tasks and proactively engage with all stakeholders to ensure effective communication.
- Understanding and commitment to Research & Analytics goals, objectives, and values in action, together with relevant policies and guidelines.

**Qualifications**:

- Minimum of 4 years of experience in data acquisition, sourcing, or related roles.
- Familiar with ETL tools and techniques.
- Familiar with AI tools and their capabilities.
- Strong understanding of database management and metadata.
- Familiarity with APIs and web scraping tools for data collection.
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