Ms Dynamics CRM Developer

2 weeks ago

Kuala Lumpur, Malaysia amIT Global Solutions Sdn Bhd Full time

**About the role**
As a CRM Technical Lead, you will be considered a learned professional that applies your domain expertise in support of operational objectives, and primarily focuses on demonstrating your experience to craft and implement CRM solutions for your client. Additionally, you will be a key contributor across all phases of client projects.

**Day-to-day you will**:
Contribute across all phases of projects (e.g. Plan, Analyze, Design, Build and Test)

Demonstrate technical expertise to design and implement CRM solutions
Collaborate closely between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
Research customer issues that may be non-standard in order to offer solutions
Craft conceptual architecture and technical solutions
Ensure project quality meets standards through critical metric identification and testing plan
Partner with multi-functional technology and design teams to ensure consistent, beneficial client interaction and solution delivery
Assist in sales activities and planning as required
Support continuous improvement efforts to proactively identify potential challenges to customer success and business efficiency

**Key Role Skill & Capability Requirements**:
You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world.
You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation.

**Your technical skills include**:
Understanding of common Industry standard business practices supported by Dynamics 365 CE.
Experience in Dynamics 365 CE, Power Platform (PowerApps Portal, Canvas and Model Driven Apps, Power Automate) and Common Data Service.
Excellent understanding of Dynamics 365 Accelerators and ISV solutions including Healthcare, Financial Services, and Not for Profit.
Experience in implementing Marketing Automation, Sales, Customer Service, Connected Field Services and/or Project Services Automation and xRM solutions.
Experience in a Software as a Service (SaaS) environment
A solid understanding of Relational Database concepts.
Experience working in both Agile and Waterfall delivery models.

**Your non-technical skills include**:
Human-Centered Design
Client management skills and the ability to work with customers to develop and manage an action plan.
Consulting experience working with external clients.
Ability to wear multiple hats on a project ranging from Business Analysis, Design, Testing, and Training.
Experience working with global/offshore teams on CRM technology implementation and maintenance projects.
Excellent interpersonal, presentation, and communication skills
Bachelor’s degree in business systems or related field
MB-910: Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps Preferred Years of Work Experience:
Minimum up to 3 years of Microsoft Dynamic365 CRM and minimum up to 1 year of Power BI project implementation

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM8,000.00 - RM15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- MS Dynamics CRM: 2 years (required)

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