Customer Service Assistant Executive Job

3 days ago

Pasir Gudang, Malaysia Arkema Full time

**Mission Details**:

- Manage customer order received, execute within the lead time by updating to customer on delivery date based on agreed price and term.
- Prepare related documentation to customer and financial institution.
- Manage and select competitive 3rd party logistic provider for booking of export & local transportation.
- Prepare for credit facilities, as well as co-responsible with sales department for collection of payment.
- Update commission report on monthly basis.
- Maintain good contact with customer at all times in relation to their needs for our products and pre-alert to sales department if abnormal requirement.
- Process respective customer’s complaints by follow up with inter-dept within time frame.
- Process respective customer’s enquiries to relevant person in charge.
- Issue Debit/Credit Requisition, Quotation in the absent of Sales personnel, Sales Contract, GRASS Form and perform general administration relating to customer service

**Required Profile**:

- Minimum SPM or Diploma Holder (Business Administration) with 3 years working experience in manufacturing with knowledge of MPS (Master Production Scheduling), shipping procedure, Letter of Credit and stock planning, trade exemption.
- Committed and good team leader
- Good knowledge in concept of MPS (Master Production Scheduling), logistic facilities as well as trade exemption.
- Possess on analytical skill and positive mindset for improvement on specific task assigned.
- Good interpersonal skills with a pleasant personality.
- Good communications (written, verbal & presentation) and listening skill.
- Good knowledge in Microsoft office.
- Basic Knowledge of ISO 9001, ISO 14001 and OHSAS 18001.

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