Customer Service

3 days ago

Pasir Gudang, Johor, Malaysia Unigra Food Processing Asia Pacific Sdn Bhd Full time

Trainee or Intern for Customer Service

  • Serve as a main contact point for customer, sales and intercompany.
  • Troubleshoot and resolve customer concern patiently by providing professional, timely, reliable and consistent update, information and suggestion.
  • Filling customer records, including contact information, purchases, billings documents and labels draft.
  • Creating, extending and maintaining customer and account information in SAP.
  • Maintaining and responsible for data and system accuracy.
  • Receiving, processing and managing customer orders in line with agreed process, business terms and service levels.
  • Respond to customer inquiries via email, phone or online communication tools.
  • Escalating queries and concerns.
  • Collaborates across functional teams such as sales, logistics production and etc to support customer requirement.
  • To perform any ad-hoc tasks assigned by superior.
  • Handling scrap sales.
  • Reviewing, identify nd circulate customer complaint and follow up to ensure resolution.
  • Monitor and update the customer's credit and payment status.
  • Assist in sales contract creation.

Job Types: Contract, Internship

Contract length: 6 months

Pay: RM1, RM2,000.00 per month

Benefits:

  • Free parking
  • Meal provided
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Pasir Gudang: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • For internship applicants, kindly indicate the duration of your internship (start and end dates).

Education:

  • Diploma/Advanced Diploma (Preferred)

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)

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