Channel Key Account Manager

1 week ago

Kuala Lumpur, Malaysia Samsung Electronics Full time

Position Summary

To implement an integrated key account management process between Samsung and the Telco key accounts.

Role and Responsibilities

Key Focus
- To implement an integrated key account management process between Samsung and the Telco key accounts.
- To build a strong working relationship with internal (PMs & other functional divisions) and external stakeholders to ensure better access of opportunities within these key accounts.
- Drive sales growth through solutions and cross selling of Samsung dedicated products (Enterprise Edition Model, Rugged, Knox).

Account Management
- Identify key accounts based on customer mapping and segmentation.
- Relationship development and management with key individuals and top decision makers at the partner firm.
- Represents a knowledgeable, efficient, and professional image of our company by handling business in a respectful and professional demeanor.
- Requires a deep understanding of the partner firm’s business, systems and processes especially in areas concerning product usage and capabilities.
- Address customer concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.
- Develop & implement sales plan, presentations, proposals and contact reports.
- Proactively conduct needs finding and review sessions with all stakeholders on a regular basis to review service needs and usage trends.
- Provide reports and analysis as required to generate creative solutions to maximize sales & profits.
- Be the bridge between the Samsung and our partner firm in finding and proposing cross selling opportunities.
- Be responsible for building customer loyalty and ultimately developing advocates within these accounts.

LI-SME #LI-MidSenior

Skills and Qualifications
- Minimum 5 years experience in related industry.
- The ability to chase new sales opportunities with aptitude to grow and foster these relationships into an ongoing partnership
- An ability to work autonomously, as part of a team, but also to pro actively add to the strong company culture
- Bachelor’s degree preferred.

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