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IT Technician

2 weeks ago

Kuala Lumpur, Malaysia INFO STAR SDN BHD Full time

**INFO STAR SDN BHD**
32, Jalan 2/109e, Taman Desa Business Park, 58100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

**Job Position**: IT Technician (Full Time Position)

**Job Details**:

- Moreover, Technical Support Technician need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
- Salary: RM1800 to RM3500

**Technical Support Responsibilities**:

- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.

**Technical Support Requirements**:

- Degree in Computer Science or Information Technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.

**Benefits & Salary Package**:

- From RM1800 to RM3500
- Performance Bonus
- Travel Allowance
- Hand Phone Allowance
- Mileage Claim
- Outstation Allowance
- Medical
- KWSP
- SOCSO
- EIS

**About INFO STAR SDN BHD**: