Delivery Manager, Global Delivery Centre
2 weeks ago
Remote
RM 120,000 - RM 200,000 per year
About Tribal
Tribal provides world-class EdTech software and services that enable educational institutions to support student success. Our Professional Services team is a key growth driver, and through our Global Delivery Centre (GDC) in Kuala Lumpur, we deliver projects and services that ensure quality, consistency, and value for our clients worldwide.
The Role
We are seeking an experienced Delivery Manager to lead project delivery within the Global Delivery Centre. This role will be responsible for overseeing the end-to-end execution of multiple projects and programs, working closely with clients, internal project teams, and Tribal consultants to ensure successful outcomes. You will also play a pivotal role in developing delivery methodologies, driving continuous improvement, and building the capability of the GDC team.
Key Responsibilities
Lead and manage the delivery of multiple projects and programs within the GDC
Build and maintain strong relationships with clients and stakeholders, ensuring satisfaction and long-term value
Manage timelines, deliverables, risks, and quality assurance processes
Coordinate with Tribal’s global Professional Services teams to align delivery with project goals
Provide leadership, mentoring, and career development to GDC consultants
Support KPI reporting, resource forecasting, invoicing, and governance requirements
Drive continuous improvement in delivery practices and methodologies
What We’re Looking For
Extensive project management and delivery experience (minimum 5 years in a delivery/project leadership capacity)
Background in management consulting (Big 4 or equivalent) with experience in technology implementation
Strong knowledge of systems support, managed services, and project delivery practices
Professional certifications such as PMP, PRINCE2, PSM I/II, or ITIL v4
Proven ability to lead teams and manage senior client relationships
Excellent organizational, communication, and analytical skills
Financial awareness and commercial acumen
Desirable Experience
Leading complex, end-to-end software implementations
Knowledge of student or education management systems
Understanding of MIS/ICT in service delivery
Equal Opportunities
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