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Guest Service Representative

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George Town, Malaysia Trendy Expression Sdn Bhd Full time

Guest Service Representative Responsibilities:

- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Processing guest payments.
- Coordinating with bell service and staff management.
- Being a source of information to guests on various matters such as transport and restaurant advice.
- Accommodating general and unique requests.
- Diffusing conflict or tense situations with guests.

Guest Service Representative Requirements:

- 2+ years of customer service experience.
- Certificate or diploma in hospitality advantageous.
- Exceptional interpersonal skills.
- Excellent written and verbal communication.
- Good time management and organizational skills.
- Conflict resolution experience.
- Patience and good listening skills.

**Job Details**

**JOB INFO & REQUIREMENT**
- Contract Type- Full-time- Job Type- Non-Executive- Experience Level- 1-3 years- Job Categories- Tourism/Hotels- Minimum Education Required- High school or diploma- Language Required- English, Bahasa Malaysia- Nationality Preferred- All Nationalities- Gender Preferred- All Genders- Own Transport- None**SALARY & OTHER BENEFITS**
- Salary**RM 1,800 to RM 2,200 per month**
- Other Benefit (Optional)- Medical & Dental Allowance, Meal Allowance, Performance Commission, Performance Bonus