Guest Service Manager

First point of contact for guest enquiries and complaints. - Maintains and be aware of the importance of guest recognition. - Monitor and manage front office operations on a day-to-day basis. - Train new hires and mentor existing GSA & trainees - Incident management, investigation and reporting. - Daily rounding and reporting to the Management team any...

JOB SUMMARYGuest Service Agent is the first point of contact for hotel guests, responsible for providing exceptional customer service, managing reservations, handling guest inquiries, and ensuring a smooth check-in and check-out process. This role requires strong communication skills, problem-solving abilities, and a welcoming attitude to enhance guest...

Hotel Guest Service Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.Ultimately, you will help create a pleasant and memorable stay for our guests.ResponsibilitiesPerform...

Company DescriptionMacalister Mansion, a sophisticated destination in Georgetown, pays homage to Penang's rich colonial past through its inspiration from Sir Norman Macalister, the British Governor of Penang from 1808 to 1810. The boutique hotel offers resplendent rooms, fabulous facilities, and a wide range of food and drinks. As the first member of Design...

**Additional Information**Position is available for Malaysian NRIC holders and permanent residents only. **Job Number**25126593 **Job Category**Rooms & Guest Services Operations **Location**Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia, 10250 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB...

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social...

JEN Penang Georgetown by Shangri-La, a world-class hotel designed for today's savvy business and leisure traveler, we are seeking resourceful individuals who are in touch with today's evolving environment. We are looking for a Guest Service Manager to join our team. **We are looking for someone who**: Minimum 3 years and above experience in Front Office...

**Additional Information** **Job Number**25084595 **Job Category**Rooms & Guest Services Operations **Location**Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia, 10250 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the highest levels of...

RESPONSIBILITIES - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in pre-registration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, check - cashing, and cash handling policies and procedures. - Understands room status and room status tracking. - Knows room...

Trains new guest services department personnel. - Answers inquiry regarding rates and availability. - Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities. - Maintains a detailed knowledge about the hotel's services and hours of operations. - Display a pro-active and leading role in...