Temporary B2B Administrative Support

2 weeks ago

Petaling Jaya, Malaysia Nestle AG Full time

**Position Snapshot**
Location: Petaling Jaya, Selangor, MY

Company: Nestlé Malaysia (NESPRESSO)

Full-time

Bachelor's Degree

2+ years of experience

**Position Summary**
We are looking for a B2B Administrative Support to enable the B2B sales channels to focus on business results by providing back-office support, supporting in business performance analyses, manage, Nessoft, SAP Hana, Customer database, Service Packages, Subscription and Skyline platform.

In a context where connecting B2B machines has a significant cost and even higher potential of value creation (internal and customer), ensure that machines get and remain connected then ensure that cross-functional operational processes are designed and run to deliver customer value as promised to them, and at the best of Nespresso's interest.

**A day in the life of...**
- Provide B2B Sales Support by supporting the execution of channel related projects and events, e.g. by supporting project-related stakeholder communications
- Execute business excellence support (i.e. reporting, process and tools) and all Sales Support administrative tasks
- Support Field Sales, e.g. by implementing merchandising initiatives in the B2B Channels, both on
- and offline.
- Support in business performance analyses, manage C4C, Nessoft, SAP Hana, Customer database, Service Packages, Subscription and Skyline platform
- Assist in the definition of key performance indicators for the B2B sales channels and collect data as input for reporting on market performance KPIs
- Manage Market default set-ups (customer preferences, alert triggers, ordering parameters...)
- Cross-functional follow-up and corrective actions in coordination with line management
- Reporting & P&L - Monitor overall FTE impact of telemetry and its costs & benefits

**What will make you successful**
- Bachelor's degree in Commercial, Sales, Marketing, Economics or equivalent
- At least 2 years of commercial experience (i.e. customer service experience, sales support & administration experience)
- Is at ease with new technologies and telecom as well as numerically inclined
- Has experience with MS Office, and SalesForce would be an asset
- Has experience in Project Management and presentation
- Good communication skills and stakeholder management.

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