Quality Analyst

16 hours ago

Air Itam, Malaysia Softenger (Malaysia) Sdn Bhd Full time

Hello Greetings from Softenger Sdn Bhd. we are looking for"Quality Analyst" JOB TITLE:Position : Quality Analyst WORK LOCATION: Penang **Job Type**: Permanent **Responsibilities**: - Design effective training programs. - Prepare training materials. - Conduct training and refreshers. - Support and mentor new employees. - Conduct evaluations to identify areas of improvement. - Monitor, analyse & audit trainees’ performance and call out any unusual trends. - Identify training needs by working with operations team and QA. **Requirements**: - At least 2 years customer service experience with minimum 2 years training experience. - Language proficiency in MANDARIN and English is mandatory. - Proven experience as corporate trainer. - Understanding of effective teaching methodologies and tools. - Willingness to keep abreast of new techniques in corporate training. - Proficient in MS Office (Advanced skills in Excel and Powerpoint); e-learning software will be an asset. - Minimum bi-lingual proficiency, tri-lingual and above is preferred. - Phenomenal communication, presentation, and public speaking skills. - Organizational and time management abilities. - Critical thinking, analytical and decision-making abilities. - Applicants must be willing to work in Bayan Lepas, Penang If interested, kindly attach updated Resume & please fill up below requested details: Nationality: Current location: Prefered Location: DOB Highest Education: Total Experience: Relevant Experience: Current Salary: Expected salary: Notice Period: Single/Married: Willing to relocate: Thanks & Regards Selvi **Job Types**: Full-time, Permanent **Salary**: RM3,000.00 - RM7,000.00 per month Schedule: - Rotational shift Ability to Commute: - Penang Hill (required) Ability to Relocate: - Penang Hill: Relocate before starting work (required)

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