Business Technology Solutions Lead

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 250,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world’s leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.

**JOB SUMMARY**

The Business Technology Solutions Lead will serve as the bridge between business objectives and technology capabilities. As the BTS Lead, you will collaborate with various departments and external partners on behalf of our business units to ensure that technology solutions align with business goals, are delivered efficiently, and drive meaningful value.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

**IT Architect**
- Know and understand Jabil business strategy
- Know and understand Jabil IT strategy & objectives
- Define the overall solution architecture consistent with Jabil’s methodology
- Consult and Inform Enterprise Architects and Senior IT Architects to design and deliver solutions
- Earn trust of clients and management
- Assess merits of alternative technical approaches and gain consensus for best approach
- Learn, follow, promote, and improve recognized methodologies to design and deliver solutions
- Ensure that the non-functional requirements are satisfied including, but not limited to, security, disaster recovery, availability, and performance
- Researches technology and industry trends to hone both personal and Jabil’s competitive edge
- Through modeling or prototyping, validate solution prior to full implementation
- Develop expertise in one of the following disciplines: Enterprise Architecture, Business Architecture, Information Architecture, Application Architecture, Technology Infrastructure Architecture
- Mentor IT professionals

**Management Practices**
- Develop project plans and influence project organization
- Vet change(s) with respect to scope, schedule, cost, risk, etc.
- Cross train staff to reduce delivery risk
- Define processes & methods necessary to support delivery/deployment
- Define management tools to support production environment

**Continuous Improvement**
- Utilize Lean Six Sigma or other methods to identify & provide guidance on organizational improvement opportunities
- Perform root cause analysis and remediation actions
- Contribute to Jabil IP though development and submission of patents

**Policy & Procedures**
- Comply with IT policy, procedure, and process
- Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor
- Comply and follow all procedures within the company security policy

**Training & Development**
- Define technical job content & qualifications of key roles required to support technical infrastructure
- Work closely with management to assess and aid the development of staff skill sets
- Assist management to assess and help resolve staffing knowledge gaps

**Communication**
- Strong soft-skills with the ability to communicate effectively and translate complex technical concepts for non-technical stakeholders.
- Publish and present to customers, IT leaders and business executives
- Engage with vendors and third parties as needed
- Organize verbal and written ideas clearly and use an appropriate business style
- Ask questions; encourage input from staff
- Develop peer relationships with Senior IT Architects

**MANAGEMENT & SUPERVISORY RESPONSIBILITIES**
- Typically reports to management.
- The purpose of this role is not primarily managerial, and the job is typically NOT directly responsible for managing employees (e.g., hiring/termination and/or pay decisions, performance management).

**JOB QUALIFICATIONS**

**KNOWLEDGE REQUIREMENTS**
- Understand, articulate, and prioritize business needs to ensure alignment with technology solutions.
- Engage with business units to gather, refine, and document business requirements.
- Collaborate with IT COEs to determine the best solutions - whether to adapt existing systems, buy third-party solutions, or build new ones.
- Oversee the end-to-end solution delivery process, ensuring timely completion within the budget.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Required expert functional knowledge in SAP Procure-to-Pay (MM, PU, IMWM, PP and FICO modules)
- Nice To Have: _
- Expect high-level functional knowledge in SAP Order-to-Cash (SD, LE, GTS)
- Knowledge and experience working in an Agile methodology
- Knowledge of SOA, including REST, SOAP, API Management, and other integration patterns e.g. ESB, EIP, etc.
- Knowledge of relational databases and SQL
- Knowledge of UML or ArchiMate
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