Assistant Manager Customer Airlines
2 weeks ago
**Reports To**:
Senior Manager Customer Airlines, Ground Handling Services & Procedure
**Role Purpose**:
Retain and develop new business from 3rd party carriers for cargo handling in domestic stations while coordinating with operations units to ensure compliance to regulatory, safety, security and service level deliveries requirement of each carriers.
**Key Accountability**:
- Facilitate Customer Airlines business needs to increase retention rates, business growth as well as overall customer satisfaction.
- Responsible to coordinate, monitor and ensure all MABkargo operations units provide support in handling every customer airlines flight as per set standard and SLAs. Coordination with other domestic stations on excellence handling to customer airlines.
- Responsible on accuracy of revenue collection from customer airlines and payment settlement.
- Lead dedicated operations teams under FOCA units.
- Coordinate Audits between airlines and operations team to ensure all the requirements are meet.
**Qualifications & Working Experience**:
- Degree in any related field with 2 working experience in any aviation background or Cargo Handling.
- Diploma in any related field with 4 working experience in any aviation background with Cargo handling and Customer Airlines.
**Skills & Knowledge**:
- Ability to conduct root-cause analysis, present findings and produce reports.
- Customer relationship skills and good interpersonal skills.
- Fluent in English and able to carry self and company image well.
- Leadership skills to lead a team and fast learning.
**Key Challenges**:
- New team setup and requires a lot of process development and improvement.
- Facilitate tonnage growth for all airlines to benefit MABKargo on handling and warehouse charges.
- SGHA and SLA negotiation with customer airlines.
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