Retail Operation Supervisor 运营主管

1. **Store Operations Management**
- Oversee daily store operations, ensuring proper opening and closing procedures
- Maintain store cleanliness and visual merchandising standards
- Assist with implementing sales strategies and promotional campaigns

2. **Sales & Performance Management**
- Lead the sales team to achieve daily, weekly, and monthly sales targets
- Analyze sales data, identify trends, and develop action plans to improve performance
- Monitor customer satisfaction and ensure excellent in-store service

3. **Inventory & Local Delivery Management**
- Regularly inspect and replenish shelf stock to ensure full product availability
- **Deliver goods to nearby stores or distribution points when needed**:

- Manage stock-in, stock-out, returns, and periodic inventory counts to minimize losses

4. **Local Business Collaboration & Merchandising Deals**
- **Engage with nearby businesses or retail partners to discuss product placement and joint promotions**:

- Negotiate **merchandising deals**, shelf space, and local marketing opportunities
- Support area business growth by building strategic local partnerships and increasing brand visibility

5. **Team Management & Staff Training**
- Schedule and manage team shifts, attendance, and performance evaluations
- Train new employees on product knowledge, customer service, and sales techniques
- Foster a positive team environment to improve morale and staff retention

6. **Customer Service & Complaint Handling**
- Ensure a professional and friendly customer experience at all times
- Handle customer complaints or disputes promptly and professionally
- Maintain customer relationships and encourage repeat business

7. **Compliance & Company Standards**
- Follow company policies, financial procedures, and operational standards
- Ensure product and cash security, and follow safety protocols
- Assist store manager or regional supervisor with additional tasks as assigned

**Job Requirements**
- Minimum 2 years of experience in retail management, preferably with delivery or local trade experience
- Strong leadership, communication, and problem-solving skills
- Basic understanding of sales analytics and local marketing strategies
- Able to perform short-distance deliveries when necessary; a valid driver’s license is a plus
- Prefer communicate with English

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Work Location: In person