IT Service Technician

7 days ago

Ipoh, Malaysia GKK Consultants Sdn Bhd Full time

**JOB REQUIREMENTS**:

- At least possess Diploma in IT.
- Minimum 2 years of working experience in IT Engineering or equivalent.
- Good knowledge with Desktop environment such as OS, printer, other EU (end user technologies).
- Basic incident management exposure.
- Troubleshooting skills in end computing.
- ITIL Foundation Certified, Basic Computer related professional certificates.
- Possess own transportation and flexible to travel.
- Malaysians only.

**JOB DESCRIPTION**:

- Respond to complex hardware, software and network problems in a customer focused environment.
- Prioritize issues identified by customers and other teams in a timely manner.
- Work with IT Services functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA).
- Update customer on problem status in accordance with SLA.
- Monitor the IT service process and workflow to ensure SLA’s are met.
- Actively participate in the training required to enable the team to continually improve performance metrics.

**Salary**: RM2,200.00 - RM3,200.00 per month

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- IT support: 2 years (preferred)

Willingness to travel:

- 100% (preferred)

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