Front Office Duty Manager

2 weeks ago

Kuala Lumpur, Malaysia AMI Suites Full time

**Employee Value Proposition**
- Rewards and recognition: Performance Incentives, Annual Bonus, Employee of the Quarter
- Additional Benefits: Sports and Recreational, Insurance and Medical Coverage.
- You will have the opportunity to climb the corporate ladder.
- Training and certification sponsored by the company.
- Accommodation, meal allowance & uniform available
- Reports to the Rooms Division Manager.
- Ensure that Front Office shifts are run efficiently and provide outstanding guest service
- Lead the Front Office Team responsibly and efficiently and maintain a calm, professional environment at all times
- Greets the VIP guests of the hotel. Performs special services for VIP Guests. Assists in VIPs’ arrival and departure.
- To be fully aware of the hotel’s emergency procedures with regard to the safety of guests and employees.
- Responsible for handling requests and complaints from guests.
- Ensure that all employees are constantly updated on accurate hotel information.
- Checks cleanliness of lobby and public areas, lights and front office staff in proper and orderly appearance and behaviour.
- Responsible for planning, controlling and executing schedules & tasks.
- Ensure activities are in compliance with company policies and procedures.
- Liaise with department leaders, contractors and vendors/suppliers.
- Performs related duties as assigned by superiors.

**Requirements**:

- Preferably a Certificate/ Diploma holder in a related field or similar qualification.
- Required language(s): English, Bahasa Malaysia
- Excellent interpersonal and communication skills (both written and oral).
- Strong leadership and organizing skills.
- Willing to learn and develop.
- Team spirit, high productivity and ability to work under pressure.
- Willing to work on shifts, weekends and Public Holidays.

**Job Types**: Full-time, Permanent

**Salary**: RM3,400.00 - RM4,250.00 per month

**Benefits**:

- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- Front Office: 2 years (preferred)

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