Front Office Duty Manager

2 weeks ago

Kuala Lumpur, Malaysia Dorsett Hartamas, Kuala Lumpur Full time

Duty Manager is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
- Checks on registration cards of arriving guests and ensures all information are properly filled at e-registration system.
- Prepares and checks for VIP’s arrival and escorts guests to rooms.
- Handles guest complaints and other related problems and reports on the Duty Manager’s log book.
- Attend to guests inquires, handles complaints and attend to the needs of the guests.
- Promotes and maintains good public relations.
- Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
- Makes daily round of hotel, check rooms/suites and building surrounding and highlight any defects.
- Follow-up in credit check report, work closely with credit manager.
- Responsible for supervising, managing, training and coordinate junior associates/trainees.
- Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with the Front Office Manager and Shift leaders.
- Assigns and Approves Duty roster for all Front desk staffs.
- Maintains a strong working relationship and working closely with all departments to support each other.
- Perform all other duties than the above requested by the Hotel's Management, the Company and / or his/her direct Superior

**Salary**: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Front Office: 2 years (required)

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