Customer Support

1 week ago

Cyberjaya, Malaysia Jobify.my Full time

**Responsibilities**:

- Provides meaning-for-meaning interpreting.
- Follows interpreter protocols as per training, policies, and procedures.
- Follows all policies and procedures related to information confidentiality and interpreter ethics.
- Attends all required training.
- Maintains confidentiality as policies.
- Uses standard office equipment such as telephones, computers, copiers, and fax machines.
- All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; learn from directions, observations, and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors, and customers; and work with supervision, receiving instructions/feedback.

**Job Requirements**:

- Fluency in Mandarin/Cantonese & English
- Skilled at communicating, both orally and in writing in Mandarin/Cantonese & English
- Basic understanding of linguistics and different cultures.
- Skilled in adjusting to rapidly changing circumstances
- Ability to react calmly and effectively in emergency situations
- Strong attention to detail and accuracy
- Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
- Skilled at keeping supervisors informed of problems or issues
- Exceptional commitment to confidentiality
- Skilled in establishing and maintaining effective work relationships
- Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.

**Perks**:

- Transportation allowance: RM 500 per month
- Night shift allowance: RM 550 per month
- In-patient Medical benefits up to 80K USD (for each individual), for self, spouse & children (if any).
- Out-patient Medical benefits up to 250 USD (for each individual), for self, spouse & children (if any).
- Optical benefit up to 120 USD (for each individual), for self, spouse & children -Claimable after completion of 1 year for permanent/converted employee only.
- Dental up to 500 USD (for each individual), for self, spouse & children -Claimable after completion of 1 year for permanent/converted employee only.
- Annual Leave 10 days for first 2 years, 12 days after completion of 2 years (prorated).
- Medical Leave as per Labor law - 14 days.
- Bereavement leave - 3 working days in an event of death in the immediate family (Spouse, Children, parents).
- Maternity Leave - for 98 consecutive days for female associate. To start not earlier than 30 days from the expected due date, or post the due date.
- Paternity leaves - 7 days

**Job Types**: Full-time, Contract

**Salary**: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Ability to Commute:

- Cyberjaya (required)

Ability to Relocate:

- Cyberjaya: Relocate before starting work (required)

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