Game Customer Service Representative
3 days ago
Job responsibilities:
1. Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.
2. Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
3. Provide guidance and support to players on game rules, strategies, and promotions.
4. Document and track player interactions and issues using our designated customer support tool.
5. Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.
6. Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
7. Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.
8. Contribute to developing and improving customer support processes and resources.
**Requirements**:
1. Previous experience in a customer service role, preferably in the gaming industry.
3. Strong problem-solving skills and the ability to think critically in a fast-paced environment.
4. Empathy and patience when dealing with player concerns or frustrations.
5. Basic technical knowledge and proficiency in using customer support tools and software.
6. Ability to work independently and collaboratively as part of a team.
7. Flexibility to work shifts, including weekends and holidays, is required as a night shift agent of 24/7 support.
8.Passion for gaming and an understanding of online gaming culture and trends.
Pay: RM5,000.00 - RM8,000.00 per month
Work Location: Remote
Expected Start Date: 09/08/2025
-
Customer Service Representative
1 week ago
Remote, Malaysia GNM Salon Apparel Full time**ABOUT US**: We are a fast-growing E-Commerce brand with many opportunities, looking to bring on the best in class **Customer Service Representatives**! *** HOW TO APPLY** **PERKS & BENEFITS**: - Salary - $3-$4USD/hr - Paid Time Off! - Health and dental insurance - Holiday Bonus! - Work from home! - We're growing fast, which means more chances of...
-
Sales Development Representative
3 days ago
Remote, Malaysia Sqkii Full time**Want to dish out money to the people?** We’ve got an opening. Sqkii is known for our flagship #HuntTheMouse campaign that gives away cold, hard cash to players who find hidden coins. If you’ve seen Singaporeans squatting in random spots, walking around with metal detectors, or sticking their heads under tablesyou’ve probably seen one of our games...
-
Customer Service
7 days ago
Remote, Malaysia LESTARS MANAGEMENT CONSULTANCY Full time**Job Title**: Customer Service Representative (Fluent in English & Chinese) **Job Location**: Remote **Shift Timings**: 8 hrs per day **Employment Type**: Full-time / Part-time (Specify as needed) **About Us**: .We are looking for a dedicated and skilled **Customer Service Representative** who can handle customer inquiries, resolve issues, and provide...
-
Customer Service Agent
3 days ago
Remote, Malaysia GNM Salon Apparel Full timeJoin GNM's E-Commerce team as a Customer Service Representative! We are looking for a dedicated professional who puts customers first and ensures top-notch service in every interaction. This is a fully remote position, allowing you to work from the comfort of your home. **Position**: Customer Service **Location**: Remote (Work from Home) **Job Type**:...
-
Sales Representative
5 days ago
Remote, Malaysia KZMT HOLDING SDN. BHD. Full time**GOOD NEWS!** **JOB OPPORTUNITIES FOR THOSE WHO ARE LOOKING AND FIT OUR CRITERIA!** **KZMT HOLDING SDN BHD**is looking for individual who qualified to join our team. Our company is a manufacturing company that specializes in advertising ( signboards/road furniture ), woodworking, metalworks, civil engineering and other related works. **Requirement...
-
Wfh Cantonese Customer Service
1 week ago
Remote, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn. Bhd. Full time**Company Description** Language Talent Solutions believes in breaking down barriers and thinking beyond borders. We believe the right talent should not be restricted to the limitations of location and willingly embrace the unfamiliar. We aim to bridge cultural gaps and enhance communication, providing top-notch language services that empower businesses and...
-
Customer Service Representative
3 days ago
Remote, Malaysia Teleperformance Full timeOverview: Qualifications: - Proficiency in **Mandarin** (spoken and written) and **English**.- Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.- Strong communication and problem-solving skills.- Ability to handle multiple tasks and work under pressure.- Flexibility to work on...
-
Sales Development Representative New
1 day ago
Remote, Malaysia Ada Support Full timeRemote - Malaysia **About Us**: Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love-instant, proactive, personalized, and effortless. Ada is an AI...
-
Inside Sales Representative
1 week ago
Remote, Malaysia OPENLEARNING GLOBAL (M) SDN BHD Full timeJoin our dynamic team as an Inside Sales Representative and unleash your sales potential from the comfort of your workspace! If you're a persuasive communicator with a knack for building relationships, this is your opportunity to thrive. **Role type** Full-time **Reports to** Head of Sales **Job location (s)** Malaysia **Description** **About...
-
Customer Service Manager
5 days ago
Remote, Malaysia Harumio Full timeCustomer Service Manager Key Responsibilities Customer Service (CS) Management Lead and oversee the CS team’s daily operations, ensuring timely issue resolution and high customer satisfaction. Develop and refine customer service workflows and service standards. Website & Content Management Manage independent store operations, including page updates,...