Customer Care Agent

2 weeks ago

Ampang, Malaysia SK MAGIC RETAILS MALAYSIA SDN BHD Full time

_**Job Highlights**_
- Performance driven organization
- Competitive salary and benefits package
- Nearby public transport
- **Job Description **_
- **Responsibilities**:_
- Record all call information.
- Provide proper advise to caller by explaining procedures & providing information.
- Coordinate with working partners to assist caller when needed.
- Follow up promptly and / or escalate cases to supervisor.
- **Requirements**:_
- Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia.
- Previous experience in a customer support role (Inbound & Outbound call)
- Strong phone and verbal communication skills along with active listening.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,500.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- What are your expected salary ?
- How long is your notice period?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Call Center: 1 year (preferred)

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