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Customer Service Agent

2 weeks ago

Ampang, Malaysia Multi Builders Sdn Bhd Full time

We need a Customer Service Agent. You'll help clients, solve problems, and build strong relationships. Understanding client needs and teamwork are crucial.

**About the Company**:
Our client is a global financial company focusing on international payments and currency exchange. Established in 2004, it's a leader in the industry, serving clients worldwide with a focus on innovation and customer care.

**Key Responsibilities**:
**Client Support**:

- Handle complaints and find solutions.

**Feedback and Improvement**:

- Gather and report client feedback.
- Suggest improvements to management.

**Customer Satisfaction**:

- Enhance customer satisfaction and loyalty.
- Build strong client relationships.

**Requirements**:
**Experience and Knowledge**:

- 1 year in client service, preferably in payments or e-commerce.
- Understanding of payment processes and regulations.

**Performance and Communication**:

- Focus on results and customer happiness.
- Strong communication skills in English; Chinese proficiency is a plus.

**Adaptability and Education**:

- Willingness to learn and adapt.
- College degree in relevant fields like Business or Finance.

**Job Type**: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM5,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

**Education**:

- Bachelor's (preferred)

**Experience**:

- client servicing: 1 year (preferred)