Customer Service

4 days ago

Ampang, Selangor, Malaysia Agensi Pekerjaan PERSOL Malaysia Sdn. Bhd. Full time

Benefits:

  • 1 Month Fixed Bonus
  • Job Stability: In-house Customer Service
  • Fixed Working Hour
  • Public Transport Accessible

Job Descriptions:

  • Handle customers/agents enquiries and request via phone calls/ live chat and email.
  • Assess and manage appeals, feedbacks and minor complaints.
  • Ensure effective and timely follow-up as promised to customers/agents
  • Meet the individual targets for Contact Centre and ensure that the service level is met
  • Adherence to schedule on and occupancy in the Contact Centre

Requirements:

  • Diploma/Degree Qualifications possessing 1 - 3 years of relevant experience.
  • SPM Qualifications possessing 5 years or more of relevant experience.
  • Able to handle both Inbound & Outbound Calls.

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