Call Center Agents

2 weeks ago

Kuala Selangor, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Mandarin Communication Skills Call Centre skills
- **Salary: Basic: RM 2800 + KPI: RM 500**

**Age Requirements: Below 35 years**

**Education Level: SPM and above**

**Work Schedule: 6 days a week, 7 a.m.11 p.m.**

***

**Responsibilities**:

- Handle incoming calls from customers with professionalism and courtesy.
- Conduct assessments based on language proficiency to align with specific projects.
- Utilize excellent language skills in Cantonese, Mandarin, and English to provide top-notch customer service.
- Complete tasks related to reading traditional Chinese characters as an essential requirement.
- Meet and exceed Key Performance Indicators (KPIs) to ensure service excellence.

**Requirements**:

- Previous customer service experience is highly preferred.
- Proficiency in reading and writing traditional Chinese characters is a must.
- Age below 35 years.
- Education level of SPM and above.

**Working Conditions**:

- 6 days a week, with working hours from 7 a.m. to 11 p.m.
- Physical attendance at the work location in Ara Damansara is required on a daily basis.

**Salary Structure**:

- Basic Salary: RM 2800
- KPI Bonus: RM 500

**Location Preference**:

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